About Us
Hancock Street Consulting was founded on a simple belief: every vendor decision, sourcing choice and business change should be strategic, not transactional. A transactional approach solves today’s need. A strategic approach connects that decision to where the organization is headed, so each one builds on the last instead of working against it. The firm partners with organizations to turn executive direction into action, bringing experience from inside large, complex institutions to every engagement, and leaving behind solutions built to last and easy for your teams to own.
Who You’ll Work With
Michael Pagonakis
MICHAEL’S CAREER HIGHLIGHTS
$21M
in negotiated savings
Bureau and data vendor program, Citi
$122M
in contracts negotiated
About 30 agreements in a portfolio of more than 100, Citi
$230M
in spend under management
Information services, software and technology, Accenture
100%
regulatory timeliness
600 million records furnished each year with zero deficiencies, Sallie Mae
Michael Pagonakis founded Hancock Street Consulting in 2024 after nearly a decade as a Senior Vice President at Citi, where he led vendor strategy and contract oversight, data innovation and operational risk. His career also includes roles at Accenture, Sallie Mae, JPMorgan Chase and Experian, spanning strategic sourcing, credit bureau relationship management and large-scale operational change.
Throughout his career, Michael has built teams and aligned organizations from the executive level to the front line, giving him an inside view of how decisions get made and how vendors are managed. He holds a B.S. in Human Ecology with a banking specialization from The Ohio State University and is FCRA Certified through the Consumer Data Industry Association.
The Approach
STEP 01
Executive Direction
Every engagement begins at the top, with a clear understanding of leadership’s objectives and the outcomes that define success.
STEP 02
Leadership Alignment
That direction is carried to the leaders who own the work, confirming each team understands its role with nothing lost in translation.
STEP 03
Analyst Execution
The people closest to the work are given a voice to say what they need. Gaps in tools, vendors and processes are closed, and strategy becomes measurable results.
STEP 04
Lasting Ownership
Every engagement is built to outlast it. Client teams are prepared to own and sustain the work, so results continue long after the engagement ends.
What Sets the Firm Apart
An Asset, Not Another Resource to Manage
Hancock Street takes ownership of the work, coordinating vendors, teams and timelines, so your leaders gain capacity instead of another project to oversee.
Strategic, Not Transactional
Every decision is connected to where the organization is headed, so each one builds on the last instead of working against it.
Experience From the Inside
Senior leadership experience inside large, complex organizations means guidance grounded in how decisions get made and how vendors perform.
HOW THE FIRM OPERATES
Like a conductor, every engagement starts with understanding each part, its timing and its role, then bringing them together toward one result.THE PRINCIPLE BEHIND EVERY ENGAGEMENT
Curiosity
A perpetual student of your business, your customers and your people.
Decisiveness
Gather what the time allows, then commit to a clear direction.
Empowerment
Teams at every level get what they need to do excellent work.
Adaptability
Plans flex as your objectives change. Plan for the unplanned.
Challenging the status quo
Alternative models and fresh thinking, not habit.
Empathy
Change happens to people. Compassion stays part of the work.
Start the Conversation
Share a brief description of your challenge, your preferred way to connect and a few times that work for a 15-minute introductory call.
